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leadership |
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Since its inception in May 1998, Mobinil has strived to maintain its position
as the leading Mobile service operator in Egypt. Honoring the trust of more than 16
million customers, Mobinil is committed to being the leading Mobile service
provider in Egypt, providing the best quality service for our customers, the
best working environment for our employees, top value for our shareholders, and
proudly contributing to the development of the community.
Our shareholders,
Orange and
Orascom Telecom Holding
are international leaders in the realm of telecommunication. Mobinil has
benefited from years of experience in an international context to become the
largest wireless service provider in the Middle East.
Over the past ten years, Mobinil has delivered on its promise to millions of customers, whose confidence in the reliability of our services has reinforced this solid leadership position. This confidence was reaffirmed in a recent nationwide survey by the National Telecommunications Regulatory Authority [NTRA], where Mobinil customers reported over 97% satisfaction rate in the products, services, and customer service levels offered during 2007.
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An award-winning company |
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Mobinil was honored to receive two distinguished awards on Tuesday June 19,
2007 for the Best Website and the
Best Annual Report for 2006 presented by the Egyptian Institute of
Directors in cooperation with the International Finance Corporation [IFC].
Mobinil President and CEO Alex Shalaby received the awards on behalf of Mobinil
at Mena House Oberoi Hotel.
Both awards recognize Mobinil for leading the way in transparency
and disclosure of information to all stakeholders, by following best practices
in corporate governance, quality of information, featured results and
operational highlights, management discussions and analyses, indicators on
prospects, and employee relations.
For the second consecutive year, Mobinil won the Cristal Award for the best ad in the Service Category at the ceremony on Thursday 14, February, 2008 in Beirut.
The MENA Cristal Awards was created in 2005 to introduce a new and ambitious competition in all the Middle East and North African (MENA) countries. This comes as the Middle East & North Africa version of the Méribel Ad Festival in Europe.
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About the awards |
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The Egyptian Institute of Directors, in cooperation with the International
Finance Corporation [IFC], the private sector arm of the World Bank Group,
launched the 2006 Best Annual Report and Best Website competitions which are
evaluated by an independent Jury, inviting all listed companies in Egypt to
participate.
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innovation |
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Whether in the personal
or business sectors, our
innovation extends to products and services that are carefully tailor-made to
suit customers’ diverse needs. Our philosophy of tailoring tariff plans and
personalized offers to cater to the changing needs of our customers with
different lifestyles in Egypt is reflected in the diversity of our services.
Mobinil keeps expanding new services, proving once more its creativity and
customer-driven culture.
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Mobinil family |
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Mobinil is committed to provide the best working environment for
over 2000 employees. We offer an open, challenging and dynamic environment with
opportunities of growth not to be found by any other employer in the region.
When you are reaching for excellence, you have to build a foundation of
excellence.
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Our well-trained and highly skilled employees experience the
challenge of working in the most dynamic global industry - mobile
communications.
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fact sheet |
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Boasting the strongest
mobile network in Egypt, Mobinil has: |
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3405 sites |
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29 switches |
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25 mobile BTSs with:
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Built-in echo cancellers on all switches
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EFR voice clarity enhancement
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State-of-the-art antennas
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Mobinil was the first GSM
in Egypt to extend its network services to: |
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Underground stations, having installed 17 Micro BTSs covering stations in
Cairo.
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Al Azhar Tunnel |
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All
our customers benefit from Mobinil's widest coverage
area: |
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Coverage extends to more than 99% of the Egyptian population.
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Mobinil has international roaming agreements with 348 operators in 135
countries |
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Mobinil was the first to establish roaming agreements with the US and Canada,
as well as non-GSM Operators in South America extending our services to
countries such as Argentina, Brazil, Peru, and The Philippines, to name a few. |
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Mobinil offers roaming with satellite operators such as Al-Thuraya.
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Mobinil is currently preparing for the OHSAS 18001 certification [Occupational
Health & Safety Assessment Series] – another step that shows Mobinil’s concern
about the well being of its employees, customers and the community.
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Mobinil was the first telecom company to receive ISO 14001
certificate in Egypt and the Middle East. It has also obtained official renewal
of the ISO 14001 for the fifth consecutive year. |
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Mobinil is the first mobile operator in Egypt to implement the
technology provided by HP "Next Generation
Operation Support System [NGOSS]". Mobinil has successfully deployed
phase 2 of this cutting edge technology, which offers our customers:
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Assured service quality and availability.
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Reduction in network problem-solving time.
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